Twenty four international airlines operate scheduled flights to Israel's Ben-Gurion international airport
(Tel: 009723 971 2484/8) at Lod. Certain flights from European countries also land at Ovda
(Tel: 009727 359442) or Eilat (009727 371185) International Airports in southern Israel.
Airport Security
Lengthy personal questioning and baggage searches by security officials can be expected on arrival and particularly on departure from Israel. There are good reasons for tight security in Israel and we advise you to co-operate even if the questioning appears overly intrusive. Electrical items, cameras and portable computers may be taken from departing passengers for security inspection and returned to them in UK. Damage may occur.
Keep the blue slip of paper given by Immigration in a safe place - you will need it on departure.
Airlines and Contact Info
Israir
Israir Airlines and Tourism Ltd.
23 Ben Yehuda Street
P.O. Box 26444
Tel Aviv 63806 Israel
Telephone: Reservations: +1.700.505.777
Management: +972.3.7955888
Marketing: +972.3.7955821/3 North American office:
+1.877.477.2471
North American office opening hours:
Sundays:
11:00 am - 07:00 pm
Mondays-Thursdays:
09:00 am - 09:00 pm
Fridays:
09:00 am - 03:00 pm
Fax: +972.3.7955830
E-mail: Incoming@israir.co.il
El Al:
General Information +972 (3) 9716111
Reservations +972 (3) 03-9771111
Press 1 for sales, deals and changes in tickets
Press 2 for Matmid Members
Press 3 for reservations and clarifications
Press 4 for locating baggage
Arrivals and Departures Recordings +972 (3) 9723333
Advance Check-in Recordings +972 (3) 9723377
Advance Check-in, Tel Aviv Recordings +972 (3) 6958614
Lost and Found +972(3) 9771150
Baggage claims +972(3) 9716633
Press 1 for tracing missing baggage
Press 3 for other matters
Customer Relations +972 (3) 9716281
London
El Al Israel Airlines
2nd Floor,16 Upper Woburn Place
London, WC1H 0AF
El Al: For information and reservations please call:
1-800-223-6700 or 212-768-9200
For Arrival & Departure info call: 1-800-EL AL - 747
New York
15 E. 26th St. 6th floor
Tel: (212) 852-0600 Fax: (212) 852-0641
Chicago
25 East Washington Street, Suite 932
Tel: (800) 223-6700 Fax: (312) 516-3529
Los Angeles
6404 Wilshire Blvd, Suite 1250
Tel: (323) 852-1252 Fax: (323) 852-9783
Miami
3785 N. W. 82nd Ave. Suite 312
Tel: (305) 597-0560 Fax: (305) 477-9988
Washington
1730 Rhode Island Ave, NW Suite 713
Tel: (202) 296-5440 Fax: (202) 296-6072
Arkia
Internet Reservation Center
Telephone: 972-3-6903712
Open Sun.-Thurs. 08:00-22:00 Fri 08:00-13:00 Sat. 17:00-22:00
email: arkiaclick@arkia.co.il
Reservation Center (Domestic Flights and Packages)
Telephone: *5758(in Israel) or 972-9-8633480
Open Sun.-Thurs. 06:00-24:00 Fri. 08:00-16:00 Sat. 12:00-24:00
email: chiefshift@arkia.co.il
Reservation Center Arkia International
Telephone: *5758(in Israel) or 972-9-8633480
Open Sun.-Thurs. 08:00-22:00 Fri. 08:00-14:00 Sat. 14:00-22:00
email: resint@arkia.co.il
Customer Service Department
Telephone: 972-3-6902210
Open Sun.-Thurs. 09:00-16:00
(Excluding holidays and holiday eves)
Fax: 972-3-6903311
Mail:
Department of Customer Service
P.O. Box 39301
Tel Aviv, Israel 61392
email: customer.service@arkia.co.il
Corporate Communication Office
Telephone: 972-3-6902218
email: galiap@arkia.co.il
Lufthansa
at Ben Gurion Airport
Terminal 3
Lufthansa check in and ticketing counters are located on Level G
Sunday to Thursday 10:00 - 16:00
Fridays 12:30 - 16:00
Tel: (03) 975 4050
Fax: (03) 975 4051
South African Airways:
Station Physical Address
Telephone
Fax Office Hours Distance
Taxifare
ISRAEL
Tel Aviv
2nd Floor
Israir Building
23 Ben Yehuda Str.
Tel Aviv
61260
tel: 972 3 795 1344
fax: 972 3 5102992
08:30-17:00
Sun-Thurs
09:00-12:30
Friday and Holiday eve 15kms
USD15.00
Tel Aviv Cargo tel: 972 3 9716591/2
fax: 972 3 9716878
Air Canada:
Azrieli Centre
132 Menahem Begin Road
Tel Aviv Israel 67011
Tel: 972 3 607 2111
Fax: 972 3 609 1221
Issta direct UK
Tel: + 44 (0) 20 8202 0800 Ireland
Tel: + 44 (0) 20 8202 0800 France
Tel: + 33 (0) 1 42 60 34 44 Holland
Tel: + 31 (0) 20 618 8033 Israel
Tel: + 972 (0) 3 777 7377
Flight Reconfirmation numbers UK
Tel: + 44 (0) 20 8203 1300 Ireland
Tel: + 44 (0) 20 8203 1300 France
Tel: + 33 (0) 1 47 03 30 03 Holland
Tel: + 31 (0) 20 618 8033 Israel
Tel: + 972 (0) 3 609 0940 For Tel Aviv departures
Tel: + 972 (0) 3 609 0940 For Eilat-Ovda departures
Continental Airlines
Tel Aviv, Israel
03 511 6777
03 511 6777 (OnePass)
International Trade Tower
No. 25, 13th Floor
Hamered Street
68125
Sunday - Thursday 0830 - 1800, Friday 0830 - 1300, Saturday - Closed
Delta
Israel
Address Contact Information & Hours
Tel Aviv Ben Gurion International Airport
Airport Ticket Counter
Tel Aviv, Israel Telephone: 972-3-9754-058
Fax: 972-3-9754-059
Daily :
7:30pm12 midnight
Tel Aviv Ness Aviation Ltd.
37 Sheerit Israel Street
68165 Tel Aviv, Israel Telephone: 972-3-6814-000
Fax: 972-3-6812-087
SunThu: 9am5pm
Fri & Sat: Closed
Air France
Address : Moshe Aviv Tower- 7,Jabotinsky Street. Ramat Gan 52520
Call Center 03-755 50 50
British Airways
Travel Shops
Tel Aviv
Phone +972 (03) 606 1 555
Address 1 Azrieli Centre
Round Building, 20th Floor
132 Menachem Begin Rd
Tel Aviv 67021
Opening hours
Sunday - Thursday: 0900hrs - 1700hrs
Customer Relations
Tel Aviv
Phone +972 (03) 606 1 555
Fax +972 (03) 695 5375
Address 1 Azrieli Centre
Round Building, 20th Floor
132 Menachem Begin Rd
Tel Aviv 67021
Opening hours
Sunday - Thursday: 0900hrs - 1700hrs
Lost baggage and baggage claims
Baggage tracing online through Worldtracer
At the Airport
Airport Security
Lengthy personal questioning and baggage searches by security officials can be expected on arrival and particularly on departure from Israel. There are good reasons for tight security in Israel and we advise you to co-operate even if the questioning appears overly intrusive. Electrical items, cameras and portable computers may be taken from departing passengers for security inspection and returned to them in UK. Damage may occur.
Keep the blue slip of paper given by Immigration on arrival to Israel, in a safe place - you will need it on departure.
Visitors to Israel holding passports with less than six months validity may be turned away by airlines and ferries at ports of embarkation, and can be refused entry at the Israeli border. Failure to leave by the date stamped in your passport or to apply for a timely extension of stay can result in deportation or a fine.
Note: The following goods may be imported into Israel without incurring customs duty (alcohol and tobacco can only be imported by persons aged 17 years and over):
250 cigarettes or 250g of tobacco products; 1l of spirits and 2l of wine; 250ml of eau de cologne or perfume; gifts up to the value of US$150.
Driving to Israel
ROAD: On the whole, road access to Israel is somewhat limited. There are two crossing points from Egypt into Israel. Travellers are permitted to cross the border on foot, by bus or in privately owned cars only; taxis and hired cars may not cross. Rafiah (Rafah), the main point of entry, is located some 50km (31 miles) southwest of Ashqelon (open 0900-1700). Four bus companies maintain services between Cairo and Tel Aviv and Jerusalem via Rafiah. EGGED Bus no. 362 leaves Tel Aviv for the Rafiah terminal daily and Rafiah for Tel Aviv at Taba, just south of Eilat, is open 24 hours a day. A regular bus service is available between Taba, Santa Katerina (Sinai) and Cairo.
It is possible to enter Jordan via the Allenby Bridge near Jericho, about 40km (25 miles) from Jerusalem. The Allenby Bridge border opening hours are Sun-Thurs 0800-0000, Fri 0800-1500. EGGED buses and taxi services are also available to the bridge. At present, every tourist passing through here must obtain an entry visa to and an exit visa from Jordan. Exit fees are only payable on leaving for Jordan. Nationals of countries who are required to obtain an Israeli visa in advance should do so before visiting Jordan, as such visas cannot be obtained at the Allenby Bridge.
The Arava Checkpoint crossing is situated 4km (3 miles) north of Eilat. It is possible to cross the border in both directions. Nationals should check whether visas are required for this crossing with their local embassy. The opening hours for the Arava border checkpoint are Sun-Thurs 0630-2230, Fri-Sat 0800-2000 (closed on Yom Kippur and the Muslim festival of Eid al-Adha).
The Jordan River Crossing (Sheikh Hussein Bridge) can be crossed by holders of UK passports valid for at least six months from the date of entry and persons with dual nationality as individuals or in groups. Entry visas for Jordan or Israel can either be organised through travel agents who will make the necessary arrangements or can be provided on arrival for all those who have organised pre-arranged visas (except for Israeli passport holders who must make arrangements through travel agents). Travel agents are requested to coordinate the arrival time of buses with the management of the crossing point. All UN cars (on official business or not) and vehicles with foreign registration will be permitted to cross freely without paying any fees; however, Israeli cars with diplomatic plates will not be permitted to cross the border. Transfer of passengers between the Israeli and Jordanian checkpoints will be carried out by shuttle service. Transfers on foot will not be permitted. The Jordan River (Sheikh Hussein) border crossing hours are Sun-Thurs 0630-2200, Fri-Sat 0800-2000 (closed on Yom Kippur and the Jordanian festival on the first day of the Hijirah Calendar). There is no access to the Syrian Arab Republic and Lebanon. Mobile telephones are not allowed on buses crossing the border.
